Once you have purchased The elevate Management System we wont just leave you to it like other companies. elevate offer the very best in customer service as we believe in maintaining strong relationships with our clients and wish you to get the maximum output from our products.

Free Training

elevate provide a free comprehensive training package for your staff and software operatives. The elevate training course is available free of charge to all management system operatives. The course takes two days to complete and concludes with a final assessment and participants will be issued with a certificate when they pass.

If additional training is required, elevate are happy to arrange subsequent courses for employees. elevate will continue to monitor the operatives that have been trained to ensure that all details are been followed. This ensures that the client is getting the very best of customer service that there is on offer.

Free Audit Control

elevate staff will visit your site every month as standard, to ensure the management system is being used effectively and to its full potential.  Should any issues occur outside of these visits, subsequent visits can be arranged with minimal notice.

Free IT Back-up

If any problems should occur with your elevate Management System, our customer service advice line is open 24 hours a day and we guarantee to respond to your query in ten minutes or less. If the problem cannot be rectified over the phone or via email in the first instance, then one of our IT technicians will visit you on site regardless of location.

Our guaranteed response times are;

24 hours – UK & Europe

72 hours – rest of the world